Why is there a different price for the same material?
Price of the same material depends on the brand and the doll's body size. Usually the shorter and smaller sized dolls costs less than taller/bigger dolls due to the amount of material used.
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Ordering & Pricing
Is it possible to see the doll in person before purchasing?
We do not have a showroom and only sell online.All photos available for each doll model is available at the website. For custom orders, you can request additional photos once your order has been manufactured.
What is the total cost of purchasing a doll?
Total price including estimated shipping costs shown at checkout.
Can customers request more photos of the product?
All photos available for each model are on the website. For custom orders, you can request additional photos once your order has been manufactured.
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email/phone #]. Please include your order number and the reason for cancellation in your message. Orders can only be canc
Do you offer refunds or exchanges?
[’Yes’ answer]. Yes, we offer refunds and exchanges within [# of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions
How do I make a return?
Returns must be initiated within [x days] of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at [email or phone #] to initiate the return process with your order number and details abou
What’s your return policy?
Our return policy allows returns or exchanges for [condition of product (e.g. unopened)] products purchased in the last [X days]. Please note that [perishable / discounted / limited edition] items are not eligible for return. You can expect your refu
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri